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21 comments
Updated by user Mar 18, 2011

To be fair - since posting this complaint, Get RV has been in contact with me, and is offering me a full refund on my rental price. This is great news, but being a realist, I am hesitant to believe it until I actually have a check in my hand...

Once the refund has actually been processed and I have a refund check cashed, I will update this posting... To date I have actually not had any further communication with the actual RV Owner which was Family Adventures RV Rentals - and the one that is actually responsible for all the trouble.

Original review posted by user Mar 17, 2011

GetRV.com is a complete rip off - - beware!! They are a 3rd party company that puts you in contact with a local RV rental company.

We rented an RV out of Las Vegas, and they connected us with a company out of Salt Lake City, UT (Family Adventures RV Rental - see additional posting). We selected a specific RV which suited our needs, paid for the reservation and then waited. The owner of the RV delivered the RV, but had not checked the basic systems - - while we were walking the RV in our driveway, we discovered that there were no televisions, the water tank had a major leak - so no water for the entire trip, the levelling jacks did not work, the step did not work, and the RV was rented to us in a state of complete filth (had not been cleaned in months). Not wanting to cancel our vacation, we accepted the RV, but have been trying to deal with GETRV.COM for months to get at least a partial refund for the trouble - they are impossible to deal with, very rude, most times they do not even answer the phone, they do not call back when they say they will call back.

All in all - this was a terrible experience. BEWARE!!!

Location: Las Vegas, Nevada

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rustysilverwings

Call Sgt McDonald, Dallas Police Financial Crimes, 214 671-****

Guest

I rented an RV through GetRV and obtained the RV through Summit RV Rentals outside of Atlanta. Jerry at Summit was awesome and took his time with us showing us every end of the RV.

GetRV switched the rental at the last minute to say the least with Summit RV rentals RV, in the end GETRV owes us money for the difference. Its been 2 months now!!!!

Check Summit out... www.summitrvrentals.com

Guest

I rented an RV thru GetRV in Miami from On The Road Again RV Rentals and they were great! They were super accomodating and included alot more for the price than GetRV described to us.

We already reserved with them again for our June vacation. Check them out www.otrarv.com, you won't be dissapointed!

Guest

I rented with Get Rv for 3 years with no problem. My last rental in Dec 2011 has not been paid.

Jennifer made promise after promise but never delivers. I have a few bookings coming up.

I plan to contact the customers to alert them I will not be able to rent through Get RV. Hopefully they can get a refund and rent from me directly.

Guest

I work with a RV Dealership. We also have not been paid for 9 mos.

I feel sorry for anyone who uses GETRV. We will no longer accept clients from this very poorly run company.

All promises and no money continually. They Lie Lie Lie.

Guest

Have not been paid since October 2011. Recieved partial payment ($200) and the check bounced. They keep saying they are going to pay but have not heard from them in 4 weeks.

Guest

I echo every one of these comments... I have been told countless times that check was in the mail and each time nothing received ...

It has now been almost 6 months since the refund should have been completed and i still have not received anything. Has anyone received anything in return in the form of payment within the last 6 months?

Guest

they owe me to

Guest

Do not rent an RV from Cruise America either. I rented one from Spokane, Washington and it was filthy.

The refrigerator had live maggots in it. I tried to refuse it but the company swore they would make it right. Instead of ruining my vacation we cleaned it ourselves and took off. Big mistake.

The manager lied about the rebate we negotiated and several other items. Worst company I have ever dealt with.

Guest

@Matthew - I would be interested in more info, in regards to class action. I am an RV provider that has used get RV in the past.

My last two renters, I have also not been paid.

They total over 1200.00 which isn't earth shattering, but the RV Rentals are my sole form of employment and this really Stinks that they are doing this to people, especially this time of year. Hope my daughter isn't too disappointed!

Guest

I first joined GetRV.com back in March. The first couple of rentals I did they sent me a check within a week and a half or so.

About the 4th or 5th rental that I did went over a month and I finally got a hold of them through email and they sent a check about a week or so later.

Now, I have 4 pending checks that I have yet to receive totalling about $1000.00 with the latest one being from Sept.2-5. I have been looking into taking them to small claims court and I have also spoken with someone who is looking into a class action suit.

Guest

Don't count on getting a check anytime soon. We've been waiting 80 days for a rental payment and they won't even speak to us anymore! :(

Guest

I have worked with getrv.com for the last 3 years with no problems. Three months ago they set me up with a long term rental for my trailer.

The rental was for 2 months. They paid me for the first month but have yet to pay me for the second month. They are now 7 weeks late with my payment. I have been calling daily to talk to someone in accounting because they refuse to return phone calls.

After three weeks of calling and not being able to talk to anyone with any decision making power, I finally talked to the new person in accounting Alesha. She admited that GetRv.com is $60,000 back in payments and are being audited. She also said that they will not be paying anyone for another two weeks.

It sounds to me like they are delaying long enough to file bankruptcy. If you are a vendor of GetRv.com don't let anyone take your trailer without receiving payment first.

Guest

You do not want to rent with GetRV. They take money from renters and then do not pay the owners of the RV.

They owe me over $1700 for 2 rentals and will not longer return calls.

Ispoken to Jennifer and she says the money check is in the mail. 3 different times now.

I'm taking my RV off their site.

Guest

I allowed GetRv to rent my unit. Orignally they paid prior to the unit leaving my possession.

For my last two rentals, they have yet to pay me. I have called many times. I have spoken to Jennifer in Accounting and Patty. They both promise to pay yet on funds have arrived.

I have left messages for the person they say is the owner, Brian, who has yet to contact me back. They seem shady.

I have no intentions to do business with them again. It has been over 60 days since they received the money from the Renters

Guest

Robin and Steve,

All of us victims of Robie Kauo are in contact with one another and keeping each other informed with updated investigations done by the police. Please contact me at qtbutt76@***.com if you can help us. Thanks!

Guest

Robin and Steve,

Can you please tell me if you have been dealing with Robie Kauo and his business "Family Adventures RV Rentals" in Utah. If so, the Lehi police need to speak to some of those that actually rented an RV from him.

My husband and I had our RV in the program and received it back abandoned in a parking lot two months ago. It was trashed and things missing including our 32 inch widescreen tv. In the last 2 months, I have found 4 others that had their RV's in the program and their RV's are trashed now as well. Robie has not only deceived the RV owners but he has also deceived many others and owes thousands to a lot of people.

Please call the Lehi police department if he was the one that refuses to pay you back. Thanks for your help!

Guest

Robin is right do not list your rv for rent on get rv.com. I am in the the same situation that you are in they owe me for rentals also.

Guest

You do not want to rent with GetRV. They take money from renters and then do not pay the owners of the RV.

They owe us $1700 for 2 rentals and no longer return calls. :sigh

Ron H Qsq

Family adventures RV leases motorhomes. I had leased mine to them last year. Robie Kauo has completely ripped off ayone he has had dealings with. I will be bring formal charges against him next week.

My motorhome had no maintenance done per the lease agreement he presented. The fridge door was broken. The slide motor was broken. The stereo system has been disabled and the tv/dvd player rewired. My water pump no longer works. It was returned without the tanks being dumped. I had to pay the repair shop that was fixing it on behalf of Robie in January as he did not have money and did not get it fixed after dropping to the repair place in October.

He also still owes me for rentals that occured.

He skipped out on the property owner that he was renting from in Lehi and never paid a dime of rent.

I believe he purposely destroyed my property after I demanded to get my motorhome back when he did not pay me my commissions.

Robie Kauo is a shyster.

If anyone has leased or rented from the since June of 2010 please contact me with your experiences. I am sure I am not the only one that he has ripped off and still owes a great deal of money to.

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