GetRV.com has a policy of not participating in public, "anonymous" bashing forums. However, as a past employee in the know, I had to post this.
Those of you posting under multiple "anonymous" names take note, that works both ways. If you are attacking employees that were laid off because of this situation, I encourage you to stop.
For the record:
On the 6th of September, GetRV.com experienced $18k in charge-backs from our summer travelers for various reasons. It happens every September. GetRV.com switched credit card processors last November 2010, so the new processor had not gone through the end of the summer trend before. Vision Payment Solutions immediately with held 6 days of deposits for a total of $52,000.
Several calls to Sara Staro, "Risk Manager" at VPS, firstname.lastname@example.org (877) 674-2286 x 105 went unanswered for a long period. In the meantime, they continue to hold all deposits for credit cards processed by GetRV.com.
Since Sara Staro, "Risk Manager" failed to return calls, there were many calls sent to Thomas A. Stone, Chief Operating Officer for Vision Payment Solutions, LLC, 509 Forest Ave, Portland, Maine 04101 877-674-2286 x 102 email - email@example.com. Tom was unwilling to assist in any type of negotiation or work out a solution that would keep GetRV.com cash flowing and let them meet their "Risk" needs. Tom maintained the heavy handed dictatorial stance that they were not going to compromise their position.
GetRV.com borrowed a large amount of money so it could honor the existing reservations it was handling while Vision Payment Solutions continued withholding funds.
Finally VPS did release a small amount of funds, but continued to retain 5% of every daily deposit until the accumulated $160,000. On January 6th, with a 5 day notice, VPS decided to terminate their agreement with GetRV.com. They did not reach their $160,000 goal, but was able to withhold a large amount of that which they are still holding on to now.
Because the GetRV.com business is prepay, they could not pay vendors timely, because of the withholding by VPS. Vendors would immediately started contacting customers stating they had not been paid, and would not release the RV until they were paid direct from the customer. This perpetuated a lot more charge backs from customers which began spiraling out of control.
GetRV.com knew that if it got to the spring season they would be able to make up all that was lost.
GetRV.com was behind payments to their web hosts, so the website was shut on the 20th, of February. This stopped all email, bookings, and web presence. They were able to work out with the host company to turn it back on but by this time, there was a significant amount of damage done. The payment promised to the webhosting company did not clear because of additional charge backs. That day, the web hosting company shut down the site. It once again stopped all email and access to information on the web site.
The first week of March, there were more charge backs than bookings. Every time there is a chargeback, the funds are immediately taken out of the Getrv.com bank account even after a vendor has already been paid. Even though contractually obligated, no vendor has ever paid money back to Getrv.com for a disputed chargeback.
Finally unable to borrow any more capital to cover monies withheld by VPS and the snowballing charge backs by nervous vendors and customers GetRV.com had to make the extremely difficult decision to shut down the business and lay off their employees. After being in business successfully for nine years, working with Vision Payment Solutions was able to destroy the small business in six months.
GetRV.com took all the risk for credit card processing so their business partners could book more business. If you currently work with this company, take note. If you process credit cards, realize you are responsible for any time there is a charge back for up to 6 months after the transaction.
If Vision Payment Solutions had not continually withheld funds then GetRV would still be in business today.
The bashing on line by some of the same business partners of GetRV.com that enjoyed years of success with is unbelievable.
Put the blame where it really lies. There are many rental companies feeling the void now that GetRV.com is currently not booking business for them!!